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KCMO

City Hall, 414 E. 12th St.
Kansas City, MO 64106
816-513-1313 (phone)
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City of Kansas City, MO.

ADA grievance procedure form

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Download the City of Kansas City, Mo. Grievance Procedure under The Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Kansas City, Missouri. The City of Kansas City, Missouri’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Meg Conger
Director of ADA Compliance
26th floor, Office of City Manager
414 E. 12th St.
Kansas City, MO 64106

Within 15 calendar days after receipt of the complaint, Meg Conger or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Meg Conger or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Kansas City, Missouri and offer options for substantive resolution of the complaint.

If the response by Meg Conger or designee does not satisfactorily resolve the issue, the complainant and/or designee may appeal the decision within 15 calendar days after receipt of the response to the Supervising Assistant City Manager or designee.

Within 15 calendar days after receipt of the appeal, the Supervising Assistant City Manager or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Supervising Assistant City Manager or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Meg Conger or designee, appeals to the Supervising Assistant City Manager or designee, and responses from these two offices will be retained by the City of Kansas City, Missouri for at least three years.

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Compliment a KCMO employee!

City employees are always striving to make our City better and we want to recognize the good work that they do. Share a positive experience with a KCMO employee and let them know you appreciate a job well done. It only takes a few minutes to really make someone’s day with your kind words.

Ten ways to contact 311 and more

311 is the place to request City services or report a problem with City services. There are ten ways you can get in touch with 311, including by email, phone, online form and phone app. The 311 page also details what do have ready when you contact, how to check on the status of your 311 case and more.

New issue of KCMOre magazine is available!

The Spring/Summer 2018 issue of the KCMOre magazine is available! The magazine provides news for City residents with in-depth articles about City programs  and much more. Print copies have been mailed to residents. To request a print copy, contact 311.

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UPCOMING EVENTS

Please see the City Clerk's website for upcoming City meetings and agendas.

April 20 - MLK Advisory Group public hearing
April 21 - Outpace Poverty Fun Run/Walk/Family Festival
April 21 - FARE Food Allergy Heroes Walk
April 21 - Earth Day 2018

Other calendars: Parks | Events

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