Annual Citizen Survey results for FY 2015-16
FOR IMMEDIATE RELEASE: July 7, 2016
Residents of the City of Kansas City, Mo., have responded with high scores for the image of the city and for satisfaction with city leadership. Today, Thursday, July 7, the Office of Performance Management delivered a presentation to the City Council Business Session outlining key learnings from the annual survey.
For the sixth year in a row, satisfaction with the image of the city has increased, with 67% of citizens satisfied, compared to a national average for large cities of 63% satisfied. Satisfaction with leadership from elected officials has increased, and now stands at 56% satisfied.
“We are very fortunate to have many outstanding professionals working for the City,” said Mayor Sly James. “I want to thank them for their hard work and for their commitment to ensuring citizen satisfaction. Often times, our employees aren’t recognized enough for their tremendous efforts and the increases we are seeing with this year’s survey are a direct result of their work. I look forward to analyzing the data from the survey and brainstorming innovative ways to address the ongoing concerns of our citizens and improving city services for all.”
This year many questions have remained stable, a sign that citizens remain satisfied. Examples include satisfaction with Kansas City as a place to live, general satisfaction with city services, and fire/EMS services.
The City conducts the Citizen Survey annually to understand satisfaction trends that point to positive progress, areas that need improvement, and priorities of citizens. The City Council uses several indicators that rely on citizen survey data as part of the Citywide Business Plan to help monitor progress of goals and strategies. The Office of Performance Management also conducts year-round analysis of the data and incorporates findings into the KCStat program and annual budget discussions.
For example, in the first quarterly survey of this past year, the city identified that demolition of dangerous buildings was a major priority for citizens. That data led to the city’s current effort to demolish every structure on the dangerous buildings list within the next two years.
“The annual Citizen Survey is one of our most important tools to help us make decisions about delivery of city services based on good data,” said City Manager Troy Schulte. “We use this feedback from our residents to make budget decisions, such as the investment this fiscal year in the new demolition program and additional funding for bulky item pickup.”
This year’s survey, administered between July 2015 and May 2016, points to several areas where the city can improve. The survey reports declines in satisfaction with street maintenance, police services and solid waste operations.
The Citizen Survey was led by the City Manager Office’s Performance Management staff, who proactively work with City departments to address areas needing improvement. For five years in a row KCMO’s Performance Management Office has won the International City/County Management Association’s Center for Performance Management’s “Certificate of Excellence”, the group’s highest recognition for superior performance management.
Learn more information at /survey or contact Chris Hernandez, City Communications Director, at Chris.Hernandez@kcmo.org or 816-513-3474.
needing improvement. For five years in a row KCMO’s Performance Management Office has won the International City/County Management Association’s Center for Performance Management’s Certificate of Excellence, the group’s highest recognition for superior performance management.