By: Kate Bender, Office of Performance Management
Welcome to Chartland, the City of Kansas City, Missouri blog on all things data! This is the first of many posts that will focus on the small (and large) data stories within KCMO. This blog comes from the Office of Performance Management in the City Manager’s Office, and will examine pieces of data that emerge from the KCStat program, as well as maybe a few that don’t.
For our first post, we thought it would be appropriate to play homage to an upcoming seasonal event: The Kansas City Royals’ Opening Day game. Opening Days are always tinged with hope and optimism for the city and the team, but this Opening Day promises to be especially meaningful as the city celebrates our American League Champion Kansas City Royals.
Most Kansas Citians are still reliving the rollercoaster ride of last October’s baseball postseason and have lots of stories about its impact on themselves, their families and their friends. It turns out that all those anecdotes also translate into a measureable impact for the city, in the form of feedback from the city’s citizen survey.
The citizen survey is administered on a quarterly basis to approximately 2,250 households distributed equally among the six City Council districts. As it happens, the second quarter survey for this year hit citizens’ mailboxes in early November, just a week or two after the World Series ended. Once the data was collected and compiled, there was a noticeable trend:
Satisfaction with quality of life in Kansas City jumped 5 percent, from 65 percent in August 2014 (Q1) to 70 percent in November 2014 (Q2). This is the highest quarterly rating since the city began doing quarterly surveys in 2009; as a comparison, in March 2010, only 44 percent of citizens were satisfied or very satisfied with quality of life in the city.
Other similar questions on the survey saw noticeable jumps as well – 81 percent of citizens rated Kansas City as an excellent or good place to live in November, compared to 77 percent in August. And the biggest leap of all? In August, 56 percent of citizens said they were satisfied or very satisfied with the overall image of the city; in November, that number jumped to 66 percent.
Time will tell if that postseason high has a lasting impact on the collective psyche of KCMO residents (we’re expecting results soon from Q3, administered in March, and will get the year-end Q4 results in May). But for now, we know that amazing feeling you had in October wasn’t just a feeling – it very well might have changed the way you feel about your city.