The Citizen Satisfaction Survey’s Importance to the $800 Million Bond to Fix Kansas City’s Infrastructure
By Bo McCall, Analyst, City Manager’s Office of Performance Management
The citizen satisfaction survey has become recognized as one of the highest-value investments by Kansas City, Missouri’s local government into data-driven management and public engagement. On April 4, 2017, Kansas City voters approved an $800 million infrastructure repair plan that was the largest general obligation bond authorization in the city’s history. What Works Cities recently featured the history and the role of the City’s citizen satisfaction survey as an essential data-driven tool for the city’s administrators and policy-makers that helped gain widespread voter approval for the bond.
The What Works Cities’ article “How a Citizen Satisfaction Survey Led to an $800 Million Bond to Fix Kansas City’s Infrastructure” is available here.