By: Alyssa Dinberg, Cookingham-Noll Management Fellow, Office of the City Manager
Like many cities around the country, Kansas City utilizes an annual Citizen Satisfaction Survey to better understand resident opinions, including satisfaction trends that point to positive progress and priorities for improvement. The survey was administered to a random sample of residents on a quarterly basis via mail, phone, and online between July 2016 and May 2017. The sample is demographically and geographically representative of KCMO’s resident population, and so the results help guide city officials and staff in improving services for the community.
Below is a chart and graph that gives an overview of this year’s survey results. In the first chart, you can see the areas indicated in green that show a statistically significant increase over last year’s results and those in orange that show a statistically significant decrease. In the graph below, you can see resident’s general perception of city and community.
The entire 2016-2017 citizen survey report can be found here.