KCStat is a data-driven, public-facing initiative focused on improving the efficiency and effectiveness of city services. KCStat started in December 2011 with a focus on the areas of the most concern to residents based on complaints to 311: Street Maintenance, Water Line Maintenance, Water Billing/Customer Service, Code Enforcement and Animal Control.
As the City’s use of data has evolved, so has KCStat. Beginning in 2013, KCStat began to monitor progress toward the City Council’s Strategic Priorities. The following year, the Strategic Priorities were incorporated into the Five-Year Citywide Business Plan, and since 2014 KCStat has tracked the progress toward the goals and objectives in that plan.
Specifically, monthly KCStat meetings monitor the city’s progress toward the following goals, as measured through established metrics and completion of objectives and strategies:
Housing | Neighborhoods and Healthy Communities | Infrastructure and Transportation | Planning, Zoning, and Economic Development | Public Safety | Customer Service and Communication | Finance and Governance
KCStat puts the measured indicators for outcomes, outputs and efficiency on display. This discussion allows the public to see the progress made toward the Business Plan goals. The public is invited to attend the KCStat sessions, typically scheduled from 9 to 11:30 a.m. on the first Tuesday of each month. Residents who are unable to attend can also access the meeting materials, stream the meeting video, or follow the live-tweet of the meeting.
DataKC, a division of the City Manager’s office, has managed KCStat on behalf of the Mayor and City Manager since the program’s launch in 2011. DataKC works to build and support data-driven management in the City of Kansas City, Missouri in partnership with internal and external stakeholders.