FOR IMMEDIATE RELEASE: April 19, 2017
The city’s Equal Employment Opportunity and Diversity (EEO) Office needs to improve its documentation and recordkeeping of the investigation process, according to a City Auditor’s report released on Wednesday.
The audit focused on determining how the city can improve the efficiency of its EEO complaint investigations.
The EEO Office’s procedures manual includes recommended practices for workplace investigations but the practices are not documented in EEO investigation records, the audit concluded. In addition, the EEO Office did not have a record of every complaint submitted to its office and does not always explain to complainants why an investigation will or will not be conducted.
The audit also determined that the EEO Office’s database used to track EEO complaints is inaccurate and incomplete. Because the data was not reliable, the auditors could not evaluate the timeliness of the investigation process. The calculation used by the EEO Office to determine the average number of days to complete an investigation is inaccurate and underreports the time because it includes cases that were not investigated.
The audit includes recommendations to improve the EEO Office’s investigation documentation, records, and communications and the accuracy, completeness, and use of EEO data. Implementation of the recommendations should improve the overall efficiency and management of the investigation process. The director of human resources agreed with the recommendations.