FOR IMMEDIATE RELEASE: July 13, 2017
Residents are giving the City of Kansas City, Missouri, high marks for providing services that contribute to a positive quality of life. The Office of Performance Management on Thursday presented to the City Council these and other highlights residents shared in the annual satisfaction survey.
Another area of growing satisfaction is public transportation, with responses showing an increase in satisfaction of 5 percent over last year.
Some of the higher scores are attributed to the KC Streetcar, which has won national acclaim for its successful first year of operation. In May, the streetcar celebrated its birthday by announcing more than 2 million rides had been reached and the economic development underway in the area had soared past $2 billion.
The aggregate total for the fiscal year that began May 1, 2016, indicate 34 percent of the residents who responded to the survey say they have ridden the streetcar. Quarterly data shows ridership has grown each quarter and reached an impressive 44 percent in the 4th quarter.
Many questions this year revealed stable results. Examples include satisfaction with Kansas City as a place to live and raise children. And there were small increases in satisfaction in areas the city has been working to improve such as animal control and blighted buildings.
Previous survey results revealed that vacant buildings were a major concern for residents and business owners. So last year the city established a $10-million program to demolish hundreds of dangerous buildings during a two-year period. So far, more than 280 structures have been demolished.
The city conducts the survey annually to understand satisfaction trends that point to progress, areas that need improvement and priorities of residents. The City Council uses several indicators that rely on this data as part of the Citywide Business Plan to help monitor progress of goals and strategies. The Office of Performance Management also conducts year-round analysis of the data and incorporates findings into the KCStat program and annual budget discussions.
This year’s survey was administered between August 2016 and April 2017.
Media questions should be directed to Chris Hernandez, City Communications Director, at 816-513-3474 or by email.