The Development Concierge:
Your guide throughout the development process
The City Planning and Development Department is excited to announce a new resource available to residents and businesses interested in building or developing property in the City of Kansas City, Missouri. The new Development Concierge serves as a guide to the City’s development review, approval and permitting processes. With a customer-focused approach, the Concierge can assist you in laying out a road map for your project through the approval processes in the most effective and efficient way possible. The Concierge can provide individualized guidance on specific processes, as well as, help customers resolve issues that arise along the way by connecting them with the appropriate people to address their concerns.
Whether you’re a seasoned real estate developer, a contractor or a homeowner, we encourage anyone who is new to building and construction in the City or curious about the development process to contact the Development Concierge, Mike Mallon, at (816) 513-1533 or firstname.lastname@example.org.
The new Customer Guidance Tool is also available to help you through the development process. The Customer Guidance Tool provides a collection of helpful resources available to businesses and developers at various stages in the development process.
The Project Lead:
Your primary point of contact for your development or building application
In cooperation with the Development Concierge, the City Planning and Development Department is also formally establishing the roles of Project Leads in the review process to enhance communication with the public. The Project Lead is the “go-to-person” and your primary point of contact for applications that have been submitted and are currently in the development approval or permitting process, as identified below:
- For development applications, the Development Management Division will assign a planner who will serve as the Project Lead.
- For building permit applications, the Plans Review Division will assign a plan reviewer who will serve as the Project Lead.
- For applications with infrastructure plans related to development projects, the Land Development Division will assign an engineer who will serve as the Project Lead.
Learn how to Look up Your Project Lead – Links to PDF with instructions on finding your Project Lead on Kiva.
Many projects may have multiple Project Leads assigned to separate applications. Applicants are advised to contact the individual Project Lead who is responsible for the review of the specific application they wish to discuss. The Development Concierge is not a Project Lead; but rather, is intended to help guide customers throughout the process and assist in the transition between applications from one Project Lead to the next, with the ultimate goal of getting projects approved, permitted and constructed. However, if, at any point in the process, you do not know who to contact or have an issue that involves multiple applications, the Development Concierge is able to assist you.