Kansas City, Missouri administers an anonymous survey each fiscal year to a statistically significant random sample of its residents. The City's goal is to understand residents’ level of satisfaction or dissatisfaction with City services, as well as their priorities for improvement. The surveys are collected via mail, phone, and online on a quarterly basis throughout the year, and the full results for the prior fiscal year are released each summer. For more information regarding the resident survey, please contact: resident.survey@kcmo.org.

Kansas City, Missouri also administers a survey to a random sample of businesses in the city on an annual basis in partnership with the Economic Development Corporation (EDC). This survey is used to monitor business climate and understand business perceptions of City services and the business environment in the city.

FY 2022-23 Resident Survey Results

• 2022-2023 Resident Survey Results can be found in the Citywide Business Plan.

FY 2021-22 Resident Survey Results

• 2021-2022 Resident Survey Findings Results

FY 2020-21 Resident Satisfaction Survey Results

• FY 20-21 Report
• FY 20-21 GIS Maps by District
• FY 20-21 GIS Maps by Zip Code
• Presentation to Mayor/Council on June 17, 2021.
• Presentation to Parks and Recreation Board on August 24, 2021. 
• Presentation to Board of Police Commissioners on September 28, 2021.
• Midyear FY 20-21 Presentation to Mayor/Council
• 1st Quarter FY 20-21 Presentation to Mayor/Council (along with COVID-19 Survey highlights)

FY 2020-21 Business Satisfaction Survey Results

• 2020 Business Survey presentation to Mayor/Council on May 13, 2021
• 2020 Business Survey Report
• 2020 Business Survey Benchmarks

FY 2019-20 Resident Satisfaction Survey Results

• • FY 19-20 Report
  • FY 19-20 GIS Maps by Council District
  • FY 19-20 Crosstabs by Council District
  • FY 19-20 Maps by Zip Code
  • FY 19-20 presentation to Mayor/Council on June 11, 2020.

2020 COVID-19 Resident Survey Results

• July Medium post about COVID-19 Resident Survey
• Summary of results from July 12-16 COVID-19 Resident Survey 
• Summary of results from May 28-June 2 COVID-19 Resident Survey
• April Medium post about COVID-19 Resident Survey
• Summary of results from April 16-18 COVID-19 Resident Survey
• March Medium post about COVID-19 Resident Survey

FY 2019-20 Business Satisfaction Survey Results

• 2019 Kansas City, Missouri Business Survey
• 2019 Business Survey Cross-Tabular Data
• 2019 Business Survey Maps
• 2019 Business Satisfaction Survey Presentation 

FY 2018-19 Resident Satisfaction Survey Results

• FY 2018-19 Resident Satisfaction Survey Report
• FY 2018-19 Resident Satisfaction Survey Appendix A: GIS Maps by District
• FY 2018-19 Resident Satisfaction Survey Appendix B: Crosstabs by Council District
• FY 2018-19 Resident Satisfaction Survey Appendix C: GIS Maps by Zip Code
• FY 2018-19 Resident Satisfaction Results presentation to Business Session on June 20, 2019

FY 2018-19 Business Satisfaction Survey Results

• 2018 Kansas City, Missouri Business Survey
• 2018 Business Survey Cross-Tabular Data
• 2018 Business Satisfaction Survey Results Presentation to Business Session on February 7, 2019

FY 2017-18 Resident Satisfaction Survey Results

• FY 2017-18 Resident Satisfaction Survey
• FY 2017-18 Resident Satisfaction Survey Appendix A: GIS Maps by Zip Code
• FY 2017-18 Resident Satisfaction Survey Appendix C: GIS Maps by Zip Code
• FY 2017-18 Resident Satisfaction Results Slideshow presented to Mayor/Council on June 14, 2018.

FY 2017-18 Business Satisfaction Survey Results

• 2017 Kansas City, Missouri Business Survey
• 2017 Business Satisfaction Survey Results Presentation to Mayor/Council on February 1, 2018

FY 2016-17 Resident Satisfaction Survey Results

• FY 2016-17 Resident Satisfaction Survey
• FY 2016-17 Resident Survey Maps by Council District
• FY 2016-17 Resident Survey Maps by Zip Code
•  FY 2016-17 Resident Satisfaction Survey Presentation presented to Mayor/Council on July 13, 2017.

FY 2016-17 Business Survey Results

• 2016 Business Survey Report
• 2016 Business Survey Presentation given to Mayor/Council on February 2, 2017.

FY 2015-16 Resident Satisfaction Survey Results

• FY 2015-16 Resident Survey Report
• FY 2015-16 Resident Survey Maps by Council District
• FY 2015-16 Resident Survey Maps by Zip Code
• FY 2015-16 Resident Satisfaction Results Presentation at the City Council Business Session on July 7, 2016.

FY 2015-16 Business Survey Results

• 2015 Business Survey Report
• 2015 Business Survey Report Presentation to to Mayor/Council on March 31, 2016.

FY 2014-15 Resident Satisfaction Survey Results

• FY 2014-15 Resident Survey Report
• FY 2014-15 Resident Survey Maps by Council District
• FY 2014-15 Resident Survey Maps by Zip Code
• FY 2014-15 Resident Satisfaction Results Presentation to Mayor/Council on August 13, 2015.

FY 2013-14 Resident Satisfaction Survey Results

• FY 2013-14 Resident Satisfaction Survey Report
• FY 2013-14 Resident Survey Business Session Presentation to Mayor/Council

FY 2012-13 Resident Satisfaction Survey Results

• FY 2012-13 Resident Satisfaction Survey Results: Business Session Presentation to Mayor/Council
• FY 2012-13 Kansas City, Missouri Citizen Survey - Final Report

FY 2011-12 Resident Satisfaction Survey Results

• FY 2011-12 Kansas City, Missouri Resident Survey - Final Report
• FY 2011-12 KCMO Citizen Survey Appendix B: GIS Maps By Zip Code
• FY 2011-12 Resident Satisfaction Survey Results: Business Session Presentation to Mayor/Council

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