myKCMO is here! Download the app to request and track city services. Report potholes, illegal dumping, missed trash pickups and more. 
 
Or use our web app!

311 is residents’ hotline for City services and information. Contact 311 to report a problem, request a service, or ask a question about a city service.

311 is able to provide assistance with city services in any language. Simply send us  an email. A 311 Customer Service Specialist will reply to your email within 24-48 business hours. You may also call 311 at 816-513-1313 M-F 8 a.m. - 7 p.m. Let the Customer Service Specialist know what language you speak and they will get an interpreter on the line to translate and help provide assistance.

How to report a new 311 request or check status of existing request:

• Report a problem using the myKCMO app. (App Store | Google Play | Web)
• Call 311 or (816) 513-1313
• Twitter/X: Follow @KCMO311

Check the status of your 311 ticket (service request):

• Use the myKCMO app (App Store | Google Play | Web).
• View the status of code cases on the Parcel Viewer.

The process of your 311 request: